ALL PRODUCT RETURNED TO MOUNTS.COM MUST BE RETURNED IN NEW CONDITION, IN THE ORIGINAL CARTON WITH ORIGINAL PACKAGING:
All returns require prior authorization and a Return Authorization Number (RMA #). This can be obtained by calling our Customer Care Department.
Note: Custom made product or any special order product made for a specific customer, including OEM/private label product, is not eligible for return.
Defective product or product received incorrectly due to an error on Mounts.com part will be credited to your account in full or replacement product shipped to you.
All product returns will be inspected for signs of use and missing contents, such as components, hardware & installation manual. Product must be in New Condition & Suitable for Resale to be eligible for credit back to your account. All returns will incur a restocking fee as outlined below.
00 – 30 Days from Invoice – 10% Restocking Fee
31 – 60 Days from Invoice – 15% Restocking Fee
61 – 90 Days from Invoice – 20% Restocking Fee
NUMBER OF DAYS IS CALCULATED FROM THE DATE MOUNTS.COM INVOICED RESELLER FOR THE PRODUCT.
RETURN REQUESTS WILL NOT BE APPROVED AFTER 90 DAYS FROM DATE OF INVOICE.
AN RMA NUMBER IS VALID FOR 45 DAYS:
Unless specified in a separate agreement, products must be returned within 45 days of issuance of the Return Authorization Number (RMA #).
ALL RETURNS ARE TO BE SUITABLE FOR RESALE, NOT DAMAGED, SCRATCHED OR MARKED IN ANY WAY:
Mounts.com reserves the right to impose a repackaging charge when products are returned damaged and cannot be directly resold. Products that are returned severely damaged may be rejected and therefore will not qualify for any type of return credit.
CUSTOMER IS RESPONSIBLE FOR ALL RELATED SHIPPING CHARGES BACK TO MOUNTS.COM RETURN CENTER.
FREIGHT DAMAGED GOODS:
Upon acceptance of a shipment, it is your responsibility to open the package(s) immediately and report any damage AND file a claim with the freight company. Once a product leaves our warehouse it is the responsibility of the purchaser.
OBVIOUS FREIGHT DAMAGE:
If a shipment is received with obvious freight damage or the carton is obviously damaged, REFUSE the package(s) and contact us immediately to allow us to supply you with a replacement. The replacement item(s) will be charged to you. Any reimbursement from the original product order should be settled with the freight company. If you accept a package with obvious damage, Mounts.com will supply you with a replacement at your cost, but it is again your responsibility to report any damage to the freight company.
CONCEALED FREIGHT DAMAGE:
If a shipment is received with concealed freight damage, notify Mounts.com and the freight company immediately. It is your responsibility to file a claim with the freight company. Keep the product in the original carton. If the concealed damage is not reported to the carrier and Mounts.com immediately, there is no recourse. The above steps must be taken on all shipments with damage whether Mounts.com ships to you or your customer.