Service Requests
Our goal is to ensure your complete satisfaction with our solutions. We do this by putting ourselves in your shoes to diagnose any problems that arise with your mount during installation or service. If you should need us, our responsive teams are only a phone call or email away.
Return to Stock (RTS)
When necessary, we will assist you with the return process, perform the needed repair and testing, and return the product.
Products being returned for credit due to customer purchasing or shipping error must be returned within 30 days of the ship date. An RMA number must be obtained from the Premier Mounts team before the return of any merchandise. Products purchased through a distributor must have the RMA number obtained by the distributor from the Premier Mounts team.
Shipping costs and the assessed 15 percent restocking fee of goods returned are the responsibility of the customer. Additional costs may apply in unusual circumstances (e.g. large order quantities).
Products not in resalable condition or custom orders cannot be returned.
Repair Warranty
Repairs completed by the Premier Mounts team are warranted for a period of 90 days from completion of the repair (unless otherwise specifically stated) or the balance of the warranty remaining on the product; whichever is longer. All other terms and conditions remain the same as set forth in the warranty above.